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Posted on: March 13, 2017

San José Coyote Creek Flood Recovery Update - March 13, 2017 6:00 p.m.

To subscribe to the bulletin: Go to and select “2017 Coyote Creek Flood Recovery” bulletin under News Flash.

This bulletin will now publish on Mondays and Thursdays.

Over the weekend, March 11 and 12, volunteers and City crews continued to work on cleanup and repairs in the flood-impacted neighborhoods. The status of activities is highlighted below.

Shelter at Seven Trees Community Center – Update
Media is not to film or photograph at the shelter to protect the privacy of individuals using the shelter.

The shelter at the Seven Trees Community Center continues to serve those who were displaced by the flood. The number of people at the shelter over the weekend was 117 people on Friday night, 91 people on Saturday night, and 89 people on Sunday night. Since the shelter opened on March 3, 2017, it has hosted an evening population that has ranged from 98 to 202.

On Friday, March 10, doctors from Valley Medical Center spent several hours at the shelter conducting medical assessments of residents and dispensing medicines as needed. The medical team will continue to visit the site regularly. As has been the case, shelter residents also have access to no-cost transportation to doctor appointments or any medical service.

On Saturday, March 11, case workers from Catholic Charities were onsite to assess shelter clients’ long-term housing and stability needs. The City Housing Department is also working to establish temporary and permanent housing solutions for people displaced by the flood. 
HomeFirst is now managing the shelter since the transfer from American Red Cross on Monday, March 6.

Local Assistance Center/Services Now Transitioned to City Hall and Social Service Agencies

Between February 25 and March 8, 1,988 households obtained services at a one-stop multi-agency Local Assistance Center (LAC) that was established at the Shirakawa Community Center. On Wednesday, March 8, the Shirakawa LAC closed, and on March 9, a one-day “mini multi-agency” center was held at the City Hall Rotunda during the March 9 flood public hearing. The range of social services, such as food banks and clothing distribution, have returned to their home bases in the community.

Housing Assistance, General Inquiries, and Expedited Building Permits at City Hall 200 E. Santa Clara St., San José

People affected by the flood can go to City Hall for housing assistance and expedited building permits and inspections, as well as access to a range of flood assistance information. If driving to City Hall, enter the parking lot at 6th Street under the City Hall Tower and bring the parking stub to the first floor for validation.
  • First Floor - Counter #5 for housing and flood recovery information: Visit Counter #5 in the Permit Center, first floor, San José City Hall. Staff there will help people connect with resources for food, housing, social services, legal assistance, mold remediation, and more.
  • First Floor – Assistance Desk for expedited building permits: Visit the Assistance Desk in the Permit Center, first floor, San José City Hall. Tel: 408-535-3555. The city has waived permit fees for construction work associated with flood recovery.

Donations at

Approximately $6.25 million has been donated to the San José Flood Victims Relief Fund ( administered by the Silicon Valley Community Foundation. As of Sunday, March 12, the amount disbursed reached $1,092,000 through 364 checks to residents affected by the flood.

Distribution of Flood Victims Relief Fund /Sacred Heart, 1381 S. 1st St, San José
Sacred Heart Community Services is responsible for fund distribution. In order to receive an assistance check, residents must:
  • Register at Sacred Heart, 1381 S. 1st St, San José.
  • Prove residency in a flood-affected area by providing, for example, a utility bill or driver’s license.

All flood victims will be considered for assistance; you do not need to be at the shelter to qualify. Those without a place to live, seniors, disabled, and those with children are the highest priority to receive a check.

Volunteers Still Needed, Sign Up at

Volunteers Still Needed this Weekend

Cleanups continue in parks and neighborhoods, and translation assistance at the shelter is still very helpful. Upcoming volunteer activities include but are not limited to: 
  • Saturday, March 18 – Kelley Park Cleanup
  • Ongoing - individual assistance with debris removal at residences (without mold)
  • Help with on-the-spot interpreting in Vietnamese and Spanish.

For more information and to sign up to volunteer, please visit

Flood Recovery Volunteers -- Update

More than 4,000 volunteers have come forward to aid residents affected in the Roosevelt, Rock Springs and Old Oakland Road neighborhoods, and to work in parks that were affected by this event. Volunteers came out as individuals, families, community-based organizations and company teams, and have provided emotional support to residents in addition conducting a tremendous amount of cleanup work. Volunteers have expressed their astonishment at the difference they could make to a family or individual. Many residents used the term “angels” to describe the impact the volunteers had on them during such a difficult time in their lives.

The ways that volunteers have helped at 19 locations throughout the city include:
  • More than 1,000 volunteers helped sort and remove damaged belongings, and cleared debris and shoveled mud to help residents get back into their homes in the Roosevelt, Rock Springs and Old Oakland Road communities.
  • Volunteers provided canvassing and notification to neighborhoods regarding services and information to assist residents with relief and recovery.
  • Volunteers served as interpreters at the local assistance center (LAC), at field sites, and late into the evening at the shelter locations.
  • Over the past weekend, more than 500 volunteers helped to clean up Kelley Park, removing debris and litter, de-greasing equipment, cleaning cages and scrubbing down parks equipment.
  • Volunteers have recently helped distribute clothing and linens to residents as they are returning to their homes.

Public Health and Mental Health Help

Public Health Help. Information is available at the Santa Clara County Public Health Department website, in multiple languages:

The Department of Environmental Health offers a flood page: HEALTH AND SAFETY GUIDELINES FOR PEOPLE RETURNING TO FLOODED AREAS:

Mental Health Help. Mental health support is available by phone in multiple languages, by calling the Santa Clara County Department of Mental Health’s call center at (800) 704-0900, 24 hours a day, seven days a week. More information is available at:

Temporary Property Tax Relief for Flood Victims

On March 9, Governor Jerry Brown issued a “Proclamation of a State of Emergency” for counties experiencing flooding, including Santa Clara County. This provides our County Assessor authority to postpone the payment of property taxes until April 10, 2017. Information and the necessary forms are available at

Public Hearing on Flood Event

A City Council special meeting about the flood and recovery was held at City Hall on March 9. Hundreds of people attended, including those affected by the flooding, service providers, and neighbors. The meeting agenda and memorandums are available at:

Video of the meeting can be accessed here:"9592"

Transportation Support
Free Taxi Service between Shelter, City Hall, Sacred Heart and Homes. Flood victims can call Yellow Cab at 408-777-7777 for a ride between the Seven Trees shelter, Sacred Heart, City Hall, and their homes. Provide the driver with Account #1421 to cover the taxi fee.

Sacred Heart Address: 1381 South First St., San José. Tel: 408-278-2169

Damage Assessments by State and Federal Agencies
A tour of damage to publicly-owned property on Monday, March 6 was hosted by Santa Clara County and included FEMA and the California Office of Emergency Services. On Tuesday and Wednesday, March 7-8, the City hosted tours of flood-impacted private properties with representatives from the California Office of Emergency Services and the Small Business Administration. Touring officials were given a first-hand look at the evacuated sites and were appreciative of the all-hands effort provided by local officials and the outpouring of support, volunteerism and philanthropy from residents. Decisions from the agencies on the possibility of providing funding assistance are pending.

Building Inspections and Entry Status of Properties
The large majority of properties across all three impacted areas have been cleared for re-entry. Status as of Thursday, March 9, is as follows:

Near William Street: Naglee Park, Brookwood Terrace, and Olinder neighborhoods: 3,157 units with 112 units under restricted entry; one outbuilding destroyed and no entry status.

Rock Springs neighborhood 535 units with 26 units under restricted entry

Old Oakland Road mobile home parks 557 units, all clear for entry

Disposal of Flood-Related Debris
2,100 metric tons of flood damaged debris and material have been collected by city crews from across all affected areas. This does not include Household Hazardous Waste (HHW) collection information at this time, which will expand that number. One metric ton is roughly equivalent to the size of an average adult elephant and is equal to 2,205 pounds.

Dealing with Mold

Information on flood cleanup and dealing with mold, which is a serious problem after a flood, is available:
  • Tips provided by the Environmental Protection Agency to protect indoor air quality from mold and bacteria are available in English, Spanish and Vietnamese.
  • The City has coordinated with the County Health Department to provide detailed instructions regarding mold cleanup and working with mold experts in English, Spanish and Vietnamese.
  • The Disaster Relief Ministries of the California Southern Baptist Convention is offering its assistance with mold remediation. The Local Assistance Center can help residents connect with this service.
Hiring a Construction Contractor
Affected residents are encouraged to follow the State Contractor Licensing Board’s tips for hiring a construction contractor, available in English, Spanish and Vietnamese. Residents are responsible for costs associated with these services. To verify if a contractor has a current state license, visit the California Licensing Board website.

Towing and RV Parking
Parking enforcement is suspended for the duration of the emergency in the affected neighborhoods. Vehicle owners will not be charged for towing related to the k flood. Owners can contact the Police Station Auto Desk by calling 408-277-4263 to determine where their vehicle is located for retrieval.

The City has temporarily suspended Municipal Code 17.72.610 and will allow recreational vehicle parking and storage in flooded areas.

If the vehicle remains parked within the flood-impacted area after 72 hours, the City may take action to remove the vehicle as authorized under CVC 22654(e) and/or 22651(k).

Weather Outlook
The weather forecast through Sunday, March 12 continues to be mostly sunny, with no signs of rain. For complete weather information, go to For Santa Clara Valley Water District information about reservoir levels and stream flows, go to

Additional Information for Flood Victims
The Emergency/Recovery Operations Center continues to develop or relay from partners a range of information to assist flood victims. This information is available at, and distributed as handouts in the field, at the shelter, and at the LAC. Fliers include:

For regular updates please visit
Coyote Creek Flood: Information and Updates
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